Legal document
Privacy policy
This policy explains how enquiry and first-visit request data are handled on the Kiwi Football Clubhouse website. Kiwi Football Clubhouse is a welcoming place for football fans across New Zealand. The clubhouse is located at 113 Fitzgerald Avenue, Christchurch Central City, Christchurch 8011, New Zealand. Privacy questions can be sent to [email protected] or raised by telephone on +6433667370. This document covers personal information collected through the website forms, the essential browser preference that hides the cookie notice, and the limited technical data used to keep the forms usable. It does not cover paper cards later created at the desk after a guest joins a fan pass.
Who collects the information
Kiwi Football Clubhouse collects the information as the operator of the website and the Christchurch clubhouse. Requests are reviewed by the host desk so a host such as Hemi Walsh, Tane Rata or Sophie Clarke can reply with a suitable visit time. The operator does not sell enquiry lists and does not use form submissions for unrelated advertising. If a first visit is hosted by a named host, that host may see the visit focus and preferred window so a screen, talk or local-side table can be prepared. Published ratings are clubhouse feedback, not marketing profiles.
Data collected
| Data category | Purpose |
|---|---|
| Full name, email and phone | To review and reply to a submitted first-visit or general enquiry request. |
| Area or visit time, fan pass, question category, preferred time and message | To understand which clubhouse information and host allocation are relevant. |
| Consent state and submission timestamp | To record the request and confirm that consent was provided. |
| IP address and browser user-agent | To support abuse prevention, rate limiting and technical review. |
Why the information is needed
A football clubhouse cannot prepare a useful first visit from a name alone. The desk needs a way to reply, a sense of your area or preferred hour, and a visit focus so live screens, fan talks or local sides can be matched to a host. The message field lets you mention younger guests, accessibility, a favourite team or a particular match night. Consent is collected because the operator should not store a request without a clear indication that you want a reply. Technical fields such as IP address and user-agent are collected to slow repeated automated posts. They are not used to build a marketing profile.
The website does not collect payment card details. Pass fees, if you later join a fan pass, are arranged at the clubhouse after the visit. Do not type card numbers or government identifiers into a form. If a brief access or group note is needed, keep it limited to what the host must know to seat you safely.
Storage and retention
Request records are stored in a server-protected directory for review and reply purposes. Request records should be deleted after 90 days unless a shorter retention period is adopted or continued storage is needed to complete a reply, handle a complaint or demonstrate that consent was given. If you later become a fan-pass guest, the desk may keep a separate clubhouse record under ordinary business files. That later record is not created by the website form itself.
Sharing
Kiwi Football Clubhouse does not sell personal information collected through the website. A request may be shown to the host who will greet the first visit. Information may be disclosed if New Zealand law requires it, or if disclosure is necessary to protect staff, guests or the clubhouse. The operator will not publish your enquiry on the public website. Hosting providers who store the website files may process the record only as a technical service for Kiwi Football Clubhouse.
Deletion requests
You may ask the operator to delete a website request. Send the request by email to [email protected] or by telephone on +6433667370 and include the email address used for the original form. The desk will look for matching records and remove them unless a limited copy must be kept to finish an unfinished reply, handle a safety issue or meet a legal obligation. A deletion request does not cancel a fan pass later agreed at the clubhouse. If you submitted more than one form, list the dates or names you remember so the desk can find each record.
Access and correction
You may ask what personal information from a website form is held about you and you may ask for a correction if a name, phone number or preferred time was typed incorrectly. Use the same contact details listed above and allow a reasonable period for the desk to search the stored requests. The operator may ask for enough detail to confirm that the person making the request is the person named on the form. Corrections do not change published clubhouse ratings.
Security
Access to stored request records is restricted. Server protection should be verified after deployment. Forms include basic checks such as required fields, length limits and a short delay before a request is accepted. If you believe a request was sent in error, contact the desk promptly so the record can be closed. Do not send passwords, payment cards or identity documents through the message field. The clubhouse will never ask for a card number by website form.
Children
Kiwi Football Clubhouse welcomes families as well as adult supporters. A parent or carer should submit a first-visit request for a younger guest and should use an adult email and phone number for the reply. The operator does not knowingly collect extra personal information from children through the website beyond what is needed to schedule a supervised visit. Supervision remains with the accompanying adult. Younger guests remain the responsibility of the adult who brings them.
Changes to this policy
This policy may be updated when the forms or the clubhouse offer changes. The current text will appear on this page.
Contact
Privacy questions, access requests and deletion requests should be sent to Kiwi Football Clubhouse at [email protected] or raised by telephone on +6433667370. The clubhouse address is 113 Fitzgerald Avenue, Christchurch Central City, Christchurch 8011, New Zealand. The desk reviews privacy messages during ordinary opening hours and may ask for the original submission time or the name used on the form before making a change. A reply may name Hemi Walsh, Tane Rata or Sophie Clarke so you know who will greet you.